Dodge Exceeds Expectations (Act 2)

Two days ago when I said “To be continued…”, I was hoping to show you a picture of my new grill guard today. As planned, I showed up at the dealership at 7:30 AM (ugh), and dropped off my truck. I was told it would take about an hour and one half to swap out the old guard and mount the new one. I decided to wait, eat breakfast at a local restaurant and catch up on some reading.About the time it was to be done, the service manager appeared in the waiting area and I knew I didn’t like the look on his face. “We have a problem”, he said. He went on to tell me that they pulled the old guard off the truck and were installing the new one when they noticed that there was not a mounting bracket welded to the guard on the right side. He took the time to show me this SNAFU from the manufacturer. It was an obvious mistake that escaped the grill guard manufacturer’s quality control.

The service manager was probably more upset than I was. It was NOT their fault, but regardless, it was still an inconvenience for me and for the dealer. While I waited, they called the manufacturer, explained the problem and arranged for another grill guard to be shipped immediately. I now have a new appointment next week to get my grill guard installed.

As I mentioned, this was not the dealer’s mistake, but Kari Dodge is doing everything necessary to correct it. As a dealer, they are still exceeding my expectations. Heck, they even remounted the old guard, which had they asked, I would have told them to leave it off. Let’s hope that if I do a follow-up post to this thread it will be to show you my new grille guard. To be continued…?