Dodge Exceeds Expectations
September 7, 2006
We have blasted some dealers on this blog (Dodge & others) in recent posts, and most of it is greatly deserved. In fairness, we should give credit when it is deserved. Just today I had the most pleasant experience with a local Dodge dealer, Kari Dodge, that deserves recognition. Today I had my oil changed.
Some background first… I bought my Dodge 3500 diesel two years ago and the only after-market option I added at time of sale was an $1100 grill guard. This was a SERIOUS grill guard made from 2″ tubing and can withstand an impact from an elephant at 70 mph. It looked great. However after the first winter, the paint began falling off. After 2 years, this guard looked like it had been in the weather for twenty years.
Today, as I was waiting for my truck to get the oil changed, I decided to talk to the “Accessories Manager” and let him know how dissatisfied I was with the grill guard. This is one of those things I’d been meaning to do for the past year, but today I took action. I explained my problem to Casey, the Accessories Manager, and he agreed with me and offered to call the manufacturer and see what they were willing to do to make this right. Hey, when you buy a $40,000 truck and add a $1100 option… you expect things to last at least as least as long as the note.
Casey got off the phone and told me that the manufacturer was willing to replace the grill guard with his newest model, which was powercoated vs. the painted finish of my model. I would have to pay for the labor to remove and install the new grill guard, but the new product and shipping would be handled by the manufacturer.
IMHO, this was an excellent example of a dealer who was willing to go the extra mile and do the right thing for his customer. I drive a late model vehicle and will not be in the market for a new one for quite some time, so there was no immediate incentive for Kari Dodge to go to bat for me. But they did and I am an appreciate customer. So to all you readers located in NW United States, when you’re in the market for a new Dodge, I’d recommend you call Kari Dodge and see if they can talk your language. They did good by me… and they don’t know I write this blog 
September 26, 2006 at 4:34 am
how do I find out what model tranny / axles ? ie nv?##? or dana ?#? for say gearing changes I own a 2006 dodge ram 2500 and need a heavier rated clutch
September 26, 2006 at 3:53 pm
Bryan,
I’m not a pro, but I’ll bet your only recourse is to run that by a knowledgabel dealer’s mechanic. With a new model, there probably aren’t many aftermarket options open to you. If I learn anything else, I’ll post it here. Thanks for the question.